Frequently Asked Questions
Everything you need to know about bringing Sylvan Design into your home.
What materials are used in Sylvan Design furniture?
We prioritize sustainability and quality by using FSC-certified solid hardwoods, premium upholstery fabrics, and eco-friendly finishes to ensure your pieces last for generations.
How long will it take to receive my order?
In-stock items typically ship within 3-5 business days. For handcrafted or custom-made pieces, please allow 4-6 weeks for production and delivery.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for all large furniture items. This includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
How should I care for my wooden furniture?
To maintain the beauty of your wood pieces, dust regularly with a soft cloth and avoid direct sunlight or heat sources. We recommend using a high-quality furniture wax once or twice a year.
Do your products come with a warranty?
All Sylvan Design furniture includes a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.